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Smart Nest.

Refund policy

Last updated: 1 October 2026

We want you to be happy with everything you buy from Smart Nest. If something is not right, tell us quickly and we will make it right.

Please record an unboxing video

When your parcel arrives, please record a short video while you open it, starting from the sealed parcel with the shipping label visible. This is the fastest way for us to approve a claim for a damaged, wrong or missing item. Claims for damaged, wrong or missing items cannot be approved without an unboxing video.

Damaged, wrong or missing items: report within 48 hours

If your product arrived broken or damaged, is not the item you ordered, or has missing parts, contact us within 48 hours of delivery with:

  • your order number,
  • the unboxing video, and
  • clear photos of the product and the parcel.

We will send you a replacement or a full refund, at no extra cost to you.

Product stopped working: 7-day replacement

If a product stops working or shows a manufacturing defect within 7 days of delivery under normal use, send us your order number and a photo or video showing the problem. We will send a replacement free of charge, or a refund if a replacement is not available.

What we cannot accept

  • Change-of-mind returns for products that arrived in good condition and work as described.
  • Damaged, wrong or missing item claims reported more than 48 hours after delivery, or without an unboxing video.
  • Products that were misused, dropped or damaged after delivery.
  • Defect claims made more than 7 days after delivery.
  • Small differences in shade or colour caused by screen settings.

Do I need to send the item back?

Usually not. For most approved claims we only need the video and photos. If we do need the item back, we will tell you how, and we will pay the return shipping.

Refunds

  • We reply to every claim within 1 working day.
  • Prepaid orders are refunded to the original payment method within 5–7 working days of approval.
  • Cash on Delivery orders are refunded to your UPI ID or bank account within 5–7 working days of approval.

Cancellations

  • You can cancel free of charge before your order is dispatched. Message us as soon as possible.
  • Once an order has been dispatched it cannot be cancelled.
  • If a prepaid order is refused at the door without a valid reason, we will refund the product price after the parcel comes back to us, minus the delivery cost.
  • Customers who repeatedly refuse Cash on Delivery parcels may be asked to pay online for future orders.

Contact us

Email ananduvaprathe@gmail.com or call/WhatsApp +91 996 155 1016. WhatsApp is the quickest way to send your video.